Create Ticket
AutomatR.Zendesk.Activities.CreateTicket
The "Create Ticket" activity in AutomatR is part of the Zendesk activities package, allowing for the automation of ticket creation within a Zendesk environment. This activity streamlines the process of generating new tickets, enhancing the efficiency of automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Assignee Name | The agent currently assigned to the ticket. Enter an Int64 or an Int64 variable. |
| Body | The value of the body field for this ticket. This field supports only strings or String variables. |
| Organization Name | The organization of the requester. You can only specify the ID of an organization associated with the requester. Enter an Int64 variable. |
| Priority | The urgency with which the ticket should be addressed. From the drop-down, choose one of four options: Urgent, High, Normal, or Low. |
| Subject | The value of the subject field for this ticket. This field supports only strings or String variables. |
| Type | The type of the ticket. From the drop-down, choose one of four options: Problem, Incident, Question, or Task. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Create Ticket" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Assignee Name | The agent currently assigned to the ticket. Enter an Int64 or an Int64 variable. |
| Priority | The urgency with which the ticket should be addressed. From the drop-down, choose one of four options: Urgent, High, Normal, or Low. |
| Status | The state of the ticket. From the drop-down, choose one of the options - Allowed values are "new", "open", "pending", "hold", "solved", or "closed". |
| Type | The type of the ticket. From the drop-down, choose one of four options: Problem, Incident, Question, or Task. |
| Output | |
| Ticket ID | The ID of the new ticket. Returns ticket ID as an Int64 variable. |
How to use:
- Drag and drop the "Create Ticket" activity onto the workflow.
- Configure the properties by specifying the assignee name, body, delay, organization name, priority, subject, and type.
- Optionally, configure the optional properties like priority, status, and type.
- Execute the workflow to create a new ticket within Zendesk.
Example: Consider an example where the "Create Ticket" activity is used to create a new ticket with the following details:
Create Ticket:
Delay: 0
Assignee Name: "JohnDoe"
Body: "This is the body of the ticket."
Organization Name: "CustomerSupport"
Priority: High
Subject: "Issue with Service"
Type: Incident
Ticket ID: newTicketID
In this example, the activity creates a new ticket with the specified details, and the ID of the newly created ticket is stored in the variable "newTicketID" for further handling in the workflow.