Create Ticket

AutomatR.HubSpot.Activities.CreateTicket

The "Create Ticket" activity in AutomatR for HubSpot allows you to create a new ticket in a HubSpot user's account. This activity is part of the HubSpot activities package and streamlines the process of adding tickets to HubSpot.

Properties

Name	Description
Input
Pipeline	Select the predefined pipeline values to be associated with the new ticket. Enum variable containing the pipeline selection.
Ticket Status	Select the predefined status values to be associated with the new ticket. Enum variable containing the ticket status selection.
Priority	Select the predefined priority values to be associated with the new ticket. Enum variable containing the priority selection.
Ticket Name	Enter the title or name for the new ticket. String variables containing the ticket name.
Ticket Owner Email	Enter the owner email address of the new ticket. String variables containing the ticket owner's email.
Ticket Description	Enter the description to be mentioned in the ticket. String variables containing the ticket description.
Misc
Display Name	Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name.
Optional
Delay	Enter the wait time in seconds (e.g., 5 seconds) to start the activity. Integer variables containing the delay duration.
Output
Ticket Details	Returns the response as a HubSpotTicketCreatedResult. Variables of type HubSpotTicketCreatedResult to store the ticket details.

How to Use

1. Drag and drop the "Create Ticket" activity onto the workflow.
2. Configure the properties by selecting the pipeline, ticket status, priority, and providing the ticket name, owner email, and description.
3. Optionally, configure the delay.
4. Execute the workflow to create the ticket in HubSpot.

Example:

Consider an example where the "Create Ticket" activity is used to add a new ticket to HubSpot:

Create Ticket:
  Display Name: "New Support Ticket"
  Pipeline: "Support Pipeline"
  Ticket Status: "Open"
  Priority: "High"
  Ticket Name: "Support Request"
  Ticket Owner Email: "support@example.com"
  Ticket Description: "Customer is experiencing technical issues."
  Result: hubSpotTicketResult

In this example, the activity creates a new ticket named "Support Request" with a specified pipeline, ticket status, priority, owner email, and description. The result of the operation is stored in the variable hubSpotTicketResult for further handling in the workflow.