Update Canned Response
AutomatR.FreshDesk.CannedResponse.UpdateCannedResponse
The "Update Canned Response" activity in AutomatR is part of the Freshdesk activities package, allowing automation processes to update details for a particular canned response within Freshdesk. This activity streamlines the management of canned responses, enhancing the efficiency of automation workflows.
Properties
| Name | Description |
|---|---|
| Input | |
| Content | Specifies the updated HTML version content for the canned response. String variables containing the updated content in HTML format. |
| Folder ID | Specifies the ID of the folder where the canned response can be updated. Integer variables containing the folder ID. |
| Canned Response ID | Specifies the ID for the canned response to be updated. Integer variables containing the canned response ID. |
| Title | Specifies the updated title of the canned response. String variables containing the updated title. |
| Visibility | Specifies the updated value for the response to be visible to a particular group (e.g., 0, 1, 2). Integer variables containing the visibility value. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Update Canned Response" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response of the "Update Canned Response" operation, providing information about the status of the update. Variables of relevant types (e.g., dynamic variables) to store the operation result. |
How to use:
- Drag and drop the "Update Canned Response" activity onto the workflow.
- Configure the properties by specifying the canned response ID and providing updated values for title, content, folder ID, and visibility as needed.
- Optionally, configure the delay.
- Execute the workflow to update the details for the specified canned response in Freshdesk.
Example: Consider an example where the "Update Canned Response" activity is used to update the title and content of a canned response with the ID 123:
Update Canned Response:
Delay: 0
Canned Response ID: 123
Title: "Updated Title"
Content: "<p>Updated content in HTML format</p>"
Folder ID: 456
Visibility: 1
Result: updateStatus
In this example, the activity updates the title, content, folder ID, and visibility of the canned response with ID 123. The response, containing information about the status of the update, is stored in the dynamic variable "updateStatus" for further handling in the workflow.