Get Canned Response
AutomatR.FreshDesk.Activities.GetCannedResponse
The "Get Canned Response" activity in AutomatR is part of the Freshdesk activities package, providing the capability to fetch details of a specific canned response. This activity enhances automation workflows by retrieving information about predefined responses in a Freshdesk user's account.
Properties
| Name | Description |
|---|---|
| Input | |
| Response ID | Specifies the ID of the canned response to fetch details. String variables containing the canned response ID. |
| Misc | |
| Display Name | Provides a customizable name for the activity displayed in the workflow. The display name enhances clarity and organization within the automation project. String variables containing the desired display name. |
| Optional | |
| Delay | Specifies the amount of time (in seconds) to wait before executing the "Get Canned Response" activity. This can be useful for handling synchronization issues. Integer variables containing the delay duration. Ex.: If the amount of time is 1000 milliseconds or 1 sec, i.e., 1. |
| Output | |
| Result | Outputs the response of the "Get Canned Response" operation, providing detailed information about the specified canned response. Variables of relevant types (e.g., dynamic variables) to store the operation result. |
How to use:
- Drag and drop the "Get Canned Response" activity onto the workflow.
- Configure the properties by specifying the delay duration and the ID of the canned response to fetch details.
- Execute the workflow to retrieve information about the specified canned response from the Freshdesk user's account.
Example: Consider an example where the "Get Canned Response" activity is used to fetch details of a canned response with the ID "12345":
Get Canned Response:
Delay: 0
Response ID: "12345"
Result: cannedResponseDetails
In this example, the activity fetches details of the canned response with the ID "12345". The response, containing information about the specified canned response, is stored in the dynamic variable "cannedResponseDetails" for further handling in the workflow.